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Native DNA Terms and Conditions - Updated 2/10/2025
1. Native DNA cannot guarantee that the DNA sample collected by a third party customer is consistent with the name that this third party customer has requested to have placed on their Certificate of Ancestry.
2. Native DNA will not forge results in any fashion per customer request, including adding or subtracting results from customers Certificate of Ancestry, World Map, Unfiltered Match Results, and Deep Dive Results.
3. Native DNA retains the option of cancelling and refunding any customer purchase, or otherwise refusing service, at any time, if suspicious activity is suspected.
4. If an official Native DNA issued customer kit (17 or 28 STR Native DNA kit) has been returned to sender due to an incorrect address entered as an error on the part of Native DNA, a replacement kit will be mailed to you free of charge. However, if the package is lost or otherwise deemed unusable on the part of USPS, the customer will be required to replace the testing kit. Additionally, if a Native DNA testing kit is lost or otherwise deemed unusable following its arrival at the shipping address provided by the customer, as indicated by official USPS tracking information, the customer will be responsible for replacing the DNA testing kit.
*Refund requests will be handled on a case-specific basis.
Statement of Privacy: We will in no way, sell, lend, or otherwise provide customer information of any sort to second and third-party entities, or external groups and organizations for any purpose. Native DNA customer STR and SNP DNA data are stored within private, offline, in-house databases for the sole intent of providing our customers with additional information, analysis updates etc. strictly upon customer request. Customer privacy is very important to us, and we will in no way violate this trust.
Statement of Privacy: We will in no way, sell, lend, or otherwise provide customer information of any sort to second and third-party entities, or external groups and organizations for any purpose. Native DNA customer STR and SNP DNA data are stored within private, offline, in-house databases for the sole intent of providing our customers with additional information, analysis updates etc. strictly upon customer request. Customer privacy is very important to us, and we will in no way violate this trust.
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